The most popular way to get in touch with a business is by phone, with about 60% of customers choosing it.
For a small business owner, communication is the most effective method of conducting business. For some, just a few mobile phones and a landline is enough. For others, they may need more robust phone systems that can handle many calls at once or have features like auto-attendant or voicemail to email.
With numerous phone systems on the market, it can be hard to decide the best phone system for your business. That’s why we’ve put together this guide on the different types of phone systems that are available today.
VoIP stands for Voice over Internet Protocol and is a type of phone system that transmits voice calls over the internet.
With VoIP, each phone call is broken down into small packets of data that are sent through the internet to the recipient. These packets are then put back together and played as a normal phone call.
Why should you pick VoIP?
Affordability: In most cases, businesses only need an internet connection and a VoIP phone system to get started. There are no additional phone lines or hardware required.
Scalability: Businesses can add or remove phones from their system at any time without incurring extra costs.
Versatility: Businesses can use VoIP to make calls to both landlines and mobiles, and they can also use it to call other countries at a fraction of the cost of traditional phone systems.
A wide range of features: VoIP phone systems come with a wide range of features, such as voicemail to email, conference calling, and auto-attendants.
The main downside of VoIP is that it can be susceptible to internet outages.
Multi-Line Phone Systems
These systems are a blast from the past! Multi-line phone systems are a type of analog phone system that uses multiple phone lines to connect to the outside world.
They were once very popular, but have been largely replaced by VoIP and other digital phone systems. However, they can still be a good option for businesses that don’t need many features and want a low-cost system.
These systems rely on plain old telephone service (POTS) lines to make and receive calls. This means that you’ll need a phone line for each extension on your system.
Why should you pick a multi-line phone system?
Low cost: Multi-line phone systems are the cheapest type of phone system on the market.
No internet required: These systems don’t rely on the internet to work. So, they’re a good option for businesses that have unreliable or nonexistent internet connections.
However, you’ll need to team up with a phone wiring service (like this service) to install these systems, as they require multiple phone lines.
The main downside of multi-line phone systems is that they’re becoming increasingly obsolete. They don’t have many features, and it can be difficult to expand or upgrade them.
Types of Phone Systems for Businesses
There are a number of different types of phone systems available today. So, it’s important to decide what features your business needs and then find a system that fits those requirements. If you’re not sure which type of system is best for you, consult with an expert.
If you want to learn more about business communication and how it’s part of business ownership and smart management, be sure to read our other articles on this topic.