A 2019 survey found that nearly 85% of US adults visited a doctor or other healthcare professional in the last year. This level of activity can be challenging for medical offices to cope with and lead to lower service levels for patients. It can also put staff under pressure and lead to increased stress levels and absences due to illness.
But, if you use a medical office answering service, this can ease the strain and help you provide a better experience for employees and patients. That’s why outsourcing this task is set to become an increasing trend in the coming years.
Read on to find out how medical offices can benefit from answering services.
Improved Staff Efficiency
A medical answering service allows your staff to continue with their current tasks without interruption. It can be distracting if a receptionist is working on a patient file and then needs to answer the phone to discuss details about a different patient. This can interrupt their train of thought many times during the day and lead to inefficiencies.
But, when an answering service is taking the calls, your employees can work to the best of their ability.
Reduce Office Costs
It can be expensive to hire staff for doctors’ offices, so it makes financial sense to outsource your call answering requirements to trained professionals. Because there is no dip in the service quality, you get the same results at a fraction of the price.
Guaranteed Emergency Cover
You may need a phone answering service for a doctor’s office or a hospital answering service. Either way, it’s essential you have cover for emergencies. This could be because a key staff member is on sick leave, or perhaps there is a sudden increase in the number of patients requiring treatment.
If you have to reallocate employees to answer the phone, this means they can not get on with their usual tasks. But, if you are working with an answering service provider, you can ask them to place more staff on your account until the crisis is over. This approach ensures continuity of service even during challenging periods.
Increase Patient Satisfaction
A call answering service can greatly increase patient satisfaction because they will not have to be on hold or hear an engaged tone. You can have peace of mind that your partner service will answer the calls politely, professionally, and take care of the call in the right way. It’s a good idea to learn more about specific answering services so you know which ones can meet your needs.
Choose Your Medical Office Answering Service Today
When you work with a professional answering service company, it can help your employees be more productive. It can also provide an improved patient experience. You could even make significant cost savings which you can invest back into your business.
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After you’ve been using a high-quality service for a few weeks, you’ll wonder how you ever got by without one.